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JJ
Reviewed in the United States on February 8, 2025
I purchased three of these laptops (1 for me and 2 for my church) to replace non-upgradeable Windows 10 computers. The hardware configuration and features makes this a very competent laptop. Connecting to WiFi and downloading required updates was straightforward. Following the instructions on the OUTSIDE of the HP box for Office 2024 was confusing. It said to skip or reject the Office 365 Trial offer which I did. Clicking on any Office app caused a screen to appear showing Office 365 that asked me to agee to the terms of use. Not sure if I have Office 2024 or 365, or if they are one in the same.
tim culp
Reviewed in the United States on February 20, 2025
Great system, I have purchased two of these. Packaged well and easy to set up.
Anna
Reviewed in the United States on February 18, 2025
Great laptop for the price and it comes with lifetime subscriptions to word, excel, PowerPoint! Super fast compared to my Acer. Have only had it set up a few days but love it so far. Would recommend.
Kathryn Johns-Hughes
Reviewed in the United States on February 17, 2025
I love this computer. It was easy to set up, it came with Microsoft Office installed (make sure to decline the option to buy 365 twice). It’s light but not cheap feeling. Great value for the money.
Abundance
Reviewed in the United States on January 6, 2025
This Laptop was bought for my husband, we went for it because of the free office.I saw some review that the free Microsoft office didn't come with a license key. But the description on the product site says it comes preinstalled so there is no need for a license key.We set up the Laptop pretty easy, the windows update tool a while but other than that set up was a breeze.If this is your personal Laptop I advise you chose personal, hold off on using your work email until you are done setting up.To get free Microsoft working; When you get to the pary where you are offered free one month 365 you should decline it, it asks you like twice or thrice using different language, decline it every time. Once you succeed, it will take you straight to windows and you will find your free Microsoft there and all you have to do is click on word and accept license. (Also this process helps you get off windows s mood) That way you can enjoy your Laptop.Also, if you email is already tied to a 365 account it will be wise to use a neutral email as this may interfer with you getting the decline offer button. (You must use an email to sign into the laptop)I am not sure about battery life and other functionality but so far the Laptop is working fine.
Sheryl S
Reviewed in the United States on January 25, 2025
Buyer beware. I purchased this as a “new” computer. First attempt at booting, got timeout error message. Second attempt, error said there was no operating system installed, contact HP. On HP website, was able to see that the computer had less than 10 months warranty. Contacted HP, they asked the size of hard drive. When I told them it was 1TB, they said that serial number machine was not a 1TB machine when it left them in October. I purchased in January. They said Amazon upgraded it and made an error. Bottom line is machine is inoperable. They suggested purchasing from Best Buy or HP directly. This one is going back.
Miss Mitzi
Reviewed in the United States on January 24, 2025
Just what I was looking for: a light-weight HP laptop that has Microsoft lifetime non-subscription, upgraded features. I've been satisfactorily using Windows 10 on two 17-inch laptops (an HP and a Lenovo) for several years. But when Microsoft announced not supporting WIN 10 and encouraging the installation of WIN 11, I knew I would have to "bite the bullet" and upgrade before I ended up having to buy Windows 11. WIN 11 comes pre-installed. I've become accustomed to using Office suites since the mid-90s (okay, okay I'm now 78). Free pre-installation of the latest of the non-subscription Office suites (2024) was a big plus when considering the purchase of this new laptop. I hope I'm all set for the rest of my life. I was also looking for a laptop that--as I age--I could much more easily carry around the house than I can right now carry my 17-inchers. (It could also be easier to carry when I pack up other personals if ever notified to evacuate due to fire, wind, or earthquake.) Also, realizing that I didn't necessarily need a 17-inch laptop any longer, I chose a less expensive 15-incher. By the way, validating the pre-installed Office 2019 is easy. Just don't hurry, read everything on the screen as you work toward validation, and you'll be done with that step in four minutes! Watch that you do not install Microsoft 365 'cause you'll have to pay for and subscribe to it. If you don't need it, then Office is truly adequate for you. The legal pre-installed version of Office 2019 is genuine Microsoft software that does not come with a product key and, therefore, it does not need to be registered with Microsoft. (If you have an online Microsoft account, it's up to you if you want to register the laptop itself.) One more thing, once you're done with setup process, you'll notice that OneDrive is the default for synchronizing. If you're not familiar with OneDrive, go online to understand what it's for and how it works. Contact the seller via Amazon's communication feature for anything. Just click his name on the right side of the product description page and you'll arrive at the seller's profile with the link for communication in the upper right corner.
Grandma Sue
Reviewed in the United States on January 14, 2025
I am pleased with the quality of this computer. Sturdy, easy to set-up, happy to have Windows 11 pro and Microsoft Office 24 included. Only been using it for a week, so hoping it will continue to work as well as it has so far. Also delivered in just 3 days of ordering. Internet speed is good even with multiple windows open at once. I'm a retiree, so no gaming just email, shopping and research. But very happy with this purchase.
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